Уважаемые господа,

Он-лайн регистрация на рейсы М9 404 и М9 408
ВРЕМЕННО НЕДОСТУПНА



Продолжить
Назад
To contact the Call-center operator
please use the
feedback service

Contract of carriage

Conditions of the contract of carriage of passenger and baggage and other important notes
Check-in and boarding time
The passenger must arrive to the check-in counter not later than two hours before the departure of the flight. Check-in of passengers and baggage for flights at the airport starts no later than 2 hours before the scheduled departure time for international flights and no later than 1.5 hours before the scheduled departure time for the domestic flights. Check-in of passengers and baggage closes no earlier than 45 minutes before the scheduled departure time for international flights and no earlier than 35 minutes before the scheduled departure time for domestic flights. However, the check-in time may vary depending on the rules of the airport of departure and the contract conditions with the relevant passenger handling company.
More detailed information may be provided at our representative office or on the website. Boarding closes no earlier than 15 minutes before the flight departure time specified on the ticket. In case of violation by the passenger of the time of arrival for check-in or boarding the plane, he may be denied carriage.
Close
Personal data and travel documents
In the framework established by the current legislation of Ukraine and the country of destination, the person who carries out sales of transportations (carrier, travel agent) is obliged to adhere to the confidentiality of the passenger's personal data. At the same time, the passenger authorizes the carrier to keep personal information and provide to the state authorities, oun staff, handling agents, airline - partnes, providers of additional services for booking, reissue or provision of additional services, the baggage tracing system, the fraud warning/identification system, to provision of information assistance about entering/leaving from/to countries on the route of carriage.
The passenger is responsible for obtaining all the necessary documents for travel: visas, permits, certificates, etc., as well as for the implementation of all applicable laws regarding the departure, entry from/to the countries of origin, destination and transit. The carrier shall not be liable to the passenger for the consequences of the fact that the passenger has not received such documents or visas or has not complied with the requirements of the applicable law.
At the request of the carrier, the passenger must present to the authorized persons of the carrier and representatives of the relevant state authorities all documents permiting of the departure, entry, transit; health documents; other documents required by applicable laws. The passenger must allow the carrier to make and keep copies of such documents or otherwise leave the data contained in the relevant documents. The carrier has the right to deny transportation to a passenger who has not complied with applicable laws or whose documents are not duly drawn up.
The carrier is not responsible for denying of the passenger the right to enter the country of destination or transit.
Close
Booking confirmation
The carrier has the right to require the passenger to confirm the return flight. Flights that require confirmation of return flight are set by the carrier and published on the site. The passenger must be informed about the need to confirm a return flight during purchase of the ticket.
Confirmation of the return flight is not required in case the time before the departure of the return flight does not exceed 72 hours or the reservation is made less than 72 hours before the scheduled departure time of return flight.
If a passenger has several flight segments, then confirmation is made for each segment.
Failure by the passenger to comply with the carrier's requirements for re-confirming the reservation will entitle the carrier to cancel an unconfirmed reservation no earlier than 72 hours before the departure of the flight on schedule.
Close
Conditions of the contract
1. The terms used in the actual contract mean: the tichet (Passenger ticket and baggage check) - document issued by the carrier (its agent), including electronic document, confirming the conclusion of the contract of carriage, wich contains the conditions of the contract, flight and passenger coupons, aditional information; aviation carrier (air carrier, carrier) is a business entity that provides services for transportation of passengers, cargo, mail by air; electronic ticket - an electronic document that includes a itinerary receipt issued by an air carrier or on behalf of an air carrier, electronic coupons and, in case of use is a document for boarding; international transportation - any transportation where the place of origin and destination, regardless of whether there is a stopover in transportation or overloaded, are located either in the territory of two states or in the territory of the same state, if the agreed stopover is envisaged in the territory of another state; internal transportation - transportation of passengers and / or baggage on aircraft between points that are located on the territory of Ukraine.

2. The Passenger ticket and baggage check is a confirmation of the conclusion of the contract of carriage and reflect the conditions of carriage. Absence, incorrectness in execution, loss of a ticket and baggage check does not affect the validity of the contract of carriage. The carrier undertakes of the transportation the passenger and with him the established norm of free baggage transportation to the destination point, providing him with a place and the ordered class of service on the aircraft performing the flight specified in the ticket. The passenger is obligated to pay for the transportation and customized services the tariff set by the carrier, airport taxes and fees, and in the case of carriage of excess baggage - tariff for the carriage of this baggage.
The cases of ticket recognition as invalid are specified in Clause 5, Chapter 1, Section III of the Rules for the air carriage of passengers and baggage, approved by order of the Ministry of Transport and Communications of Ukraine of November 26, 2018, No. 1239, registered in the Ministry of Justice of Ukraine on February 8, 2019 under No. 141/33112 ( Further - Rules of air transportation of passengers and baggage).

3. Free baggage allowance are determined by the carrier depending on the type of aircraft, class of service and the areas of destination and can not be less than:
- economy class - one piece of baggage up to 23 kg (51 pounds), with the dimensions of each piece in the sum of three measurements not more than 158 cm, not including hand luggage up to 5 kg (11 pounds)
- premium economy class - one piece of baggage up to 32 kg (71 pounds), with the dimensions of each piece in the sum of three measurements not more than 158 cm, not including hand luggage up to 5 kg (11 pounds)
- business class - one piece of baggage up to 32 kg (71 pounds), with the dimensions of each piece in the sum of three measurements not more than 158 cm, not including hand luggage up to 5 kg (11 pounds)

The passenger has the right to transport, free of charge, over and above the free baggage allowance, items that he keeps with him and not put in his luggage, in particular: a handbag, a folder for papers, a coat or a raincoat, a jacket, an umbrella or a cane, newspapers, magazines and books for reading in flight, food for the child needed during the flight, a children's road cradle ( for an infant under 1 year of age ), a lightweight stroller, a folding wheelchair and / or crutches. The total weight of items, with the exception of a wheelchair, should not exceed 5 kg.

4. The name of the carrier in the ticket can be indicated in abbreviated form with the help of codes: МSI or M9 (ICAO & IATA codes assigned). Full name of the carrier - Motor Sich JSC Airlines. Address of the carrier: 54, Felix Movchanovsky street., Zaporizhzhia, 69068, Ukraine.
The agreed stopover points are the points indicated in ticket or indicated in the schedule of the carrier, as points of stopovers on the route of the passenger. The aircarriage carried out in accordance with this contract, successively by several carriers, is considered as a single aircarriage.

5. The carrier which issued a ticket for transportation on the air lines of another carrier acts as the agent.

6. The receive of checked baggage by a person entitled to receive it, without making any claims, provides, prior to proving the opposite, that the baggage was delivered in proper condition and in accordance with the transportation document or record by the means of storage of information.
The passenger must evidence to the contrary filling out a Baggage Property Irregularity Report (PIR) or Damaged Baggage Report (DBR) before leaving the airport baggage claim area.
Claims regarding damage to baggage, lack of contents shall be filed immediately or not later than seven calendar days from the date of getting of checked baggage. In case of delay in baggage transportation, the claim must be submitted within 21 calendar days from the date when the baggage was delivered to the passenger.
Claims for baggage loss are brought forward to the airline after the baggage is declared as lost. Baggage is considered as lost if it is not found as a result of the search within 21 calendar days from the date following that when the baggage was supposed to arrive at its destination. In this case, claims against the airline must be made within two years (for international routes) and three years (for flights within Ukraine) from the date of arrival of the aircraft at the destination, or from the date when the aircraft was to arrive at the destination or from the date the carriage stopped.
If a claim is made in connection with damage to the baggage packaging, the costs of its restoration only are subject to compensation. In case of impossibility of further use of damaged baggage packaging, its value which must confirmed by the person concerned is subject to compensation.
The airline is not responsible for such types of baggage damage as: - broken wheels and legs of suitcases, bags and the like; - lost straps and loops; - scuffed or scratched, damages as a result of excessive filling of the suitcase; - damage to the handle of a suitcase or bag; - damage to fragile things or products that quickly deteriorate; - damage to improperly packed items.
If the subject of the claim is the reimbursement of partially lost baggage weighing up to 1 kilogram, the weight indicators specified in the recommended practice of IATA 1751 (Appendix A) will be used to reimburse the cost of partially lost baggage.
If the subject of the claim is compensation for damage caused as a result of delayed baggage, the amount of compensation is limited to the amount of 1131 SDRs (from December 28, 2019 -1288 SDRs). The amount of the claim must be proved by the person concerned.
In the absence of claims in the above terms for international air transportation, no claims against the airline regarding improper transportation of baggage are accepted, except in cases of fraud on the part of the airline. Claims for improper baggage transportation on domestic flights raise in accordance with the current legislation of Ukraine.

7. A ticket issued at the normal fare is valid for carriage within one year from the date of commencement of carriage if part of the ticket is used, or from the date of issuance, if the ticket was not used.
A ticket issued at a special fare is valid for transportation only up to the date specified in the ticket and on the conditions established by the rules of application of the carrier's tariffs.

8. The time of departure and the type of aircraft indicated in the timetable or other published schedules of the carrier's flights, except for the time of departure indicated on the ticket is not guaranteed and is not a prerequisite of contract of carriage.
The carrier has the right to change the time of departure of the flight, about this the carrier must notify the passenger in time.
The carrier has the right to change the type of aircraft without notifying the passenger about it.
The carrier has the right to detain or cancel the flight both for commercial reasons and for reasons beyond his control.
The carrier must take all necessary measures to avoid delays in the carriage of passengers and baggage.
In case of an emergency (including adverse weather conditions, emergency situations during air traffic control, strikes, civil unrest, embargoes, wars, hostile acts, unresolved international relations, unexpected defects affecting flight safety, or other difficulties that actually threaten or make impossible the safe performance of the flight), the carrier has the right, without notifying the passenger, to cancel or delay the flight or cancel the confirmation booking.
In other cases, the carrier or his agent is obliged to warn the passenger about the delay or cancellation of the flight no later than at 3 hours before the start of check-in.
The carrier is not liable for errors and omissions in timetables and other published schedules of flights of other carriers.

9. None of the agents, employees or representatives of the carrier has the right to change or cancel the provisions of this contract.

THE CARRIER RESERVES THE RIGHT TO REFUSE TO CARRIAGE ANY PERSON WHO RECEIVED THE TICKET IN VIOLATION OF THE APPLICABLE LAW OR TARIFFS, RULES OR CONDITIONS OF THE CARRIER.
Close
Passenger notice on right in case of refusal to transport, cancellation or delay of the flight
In the case of a flight delay, change in schedule, flight cancellation or denial of transportation, the passenger is entitled to:
- Flight delay:
1. Compensation of the full cost of an unused ticket (its unused part) in case of refusal of a passenger to continue traveling. For this, the passenger must informed of the refusal to the agent at the check-in counter and contact the agent who issued the ticket for refund.
2. If the passenger continues the traveling:
- to receive beverages, food, and the possibility of call communication;
- accommodation at the hotel, transfer on the route airport - hotel - airport (if necessary), if the departure of your flight is delayed until the next day;

3. If, as a result of a flight delay, the passenger does not have time for his next connecting flight indicated on the ticket, the passenger must contact either the check-in counter at the airport of departure or the contact center of the airline.
- Change the flight schedule:
Compensation of the full cost of an unused ticket (its unused part) in case of passenger refusal of a flight. The passenger must contact the agent who issued the ticket.
- Cancellation of a flight or denial of transportation:
1. Re-issuance of a ticket for another flight (s) or rerouting, or refund of the full cost of an unused ticket (its unused part) In case of passenger refusal of flight. The passenger must contact to contact center of airline or agent who issued the ticket.
2. If the passenger continues the traveling:
- to receive beverages, food, and the possibility of call communication;
- hotel accommodation, transfer on the route airport - hotel - airport (if necessary), if the passenger is forced to wait for the departure of an alternative flight for one or more nights.
3. Obtaining financial compensation equivalent to:
For flights with a range of up to 1500 km 250 EUR
For flights with a range of 1,500 to 3,500 km 400 EUR
For flights with a range of more than 3,500 km 600 EUR
The amount of financial compensation may be reduced by 50% if the passenger is offered to rerouting to the destination with an alternative flight, the arrival time of which does not exceed the planned:
- for 2 hours - for flights with a range of up to 1500 km;
- for 3 hours - for flights with a range of 1,500 to 3,500 km;
- for 4 hours - for flights with a range of more than 3,500 km.
Financial compensation is not paid if:
- The flight was canceled due to unforeseen circumstances not depend on the airline.
- You were informed about the cancellation of the flight:
- two weeks or more before the date of flight cancellation;
- from 7 days to two weeks - the proposed alternative route with a departure time of no more than 2 hours before the planned departure time and arrival time at the destination airport no later than 4 hours after the planned arrival time;
- less than 7 days - an alternative route with a departure time of not more than 1 hour before the planned departure time and arrival time at the destination airport no later than 2 hours after the planned arrival time.
- You are traveling on a free ticket or reduced ticket, which is not directly or indirectly available to other persons.
Financial compensation may be paid to the passenger’s bank account only.
Close
Passenger notice on limitation of liability
The carrier is liable for damage that caused death or personal injury to the passenger, provided that the case that caused the death or damage occurred on board the aircraft or during the boarding or disembarkation of the passenger. The carrier can not exclude or limit its liability for damage that caused the death or bodily harm of a passenger in the amount of 250,000 SDRs for each passenger.
The liability of the carrier for the destruction, loss, damage or delay of the carriage of checked baggage is limited to amount 1131 SDRs. (from December 28, 2019 -1288 SDRs).
The carrier is liable for damage caused in the event of destruction, loss or damage to checked baggage, provided that the case that caused the destruction, loss or damage to the baggage took place on board the aircraft or when the carrier was responsible for the safety of the registered baggage luggage, but the carrier is not liable for damage to luggage due to its defect, qualities or deficiencies. Regarding unregistered baggage, including personal belongings of the passenger, the carrier is liable if the damage is caused through his fault or through the fault of his employees or service agents.
The liability of the carrier for damage caused by a delay in the carriage of passengers of any flights is limited to an amount of 4694 SDRs (from December 28, 2019 - 5346 SDRs) for each passenger.
The carrier is liable for the damage caused by the delay in the air transportation of passengers and baggage, but the carrier is not liable for the damage caused by delay, if it proves that he, his employees and agents have taken all possible measures in order to avoid harm, or could not take such measures.
The liability of the carrier for improper transportation is in any case limited to real losses, proven by passengers.
If the carrier proves that the harm was caused or caused by negligence, wrongful act or omission of the person demanding compensation, or the person from whom his rights occur, the carrier is fully or partially exempted from liability to the person who requires compensation in the amount in which so negligence, wrongful action or inaction caused harm or contributed to its emergence.
If the claim for compensation for death or personal injury suffered to passenger is claimed by a person other than a passenger, the carrier is also fully or partially exempted from liability to the extent that he proves that negligence, other improper act or omission of that passenger has caused harm or contributed to its occurrence.
Close
Baggage
As checked baggage, pieces of baggage weighing no more than 32 kg each can be carried.
The sum of three measurements of a single piece of baggage (length, width, height) should not exceed 158 cm.
Excess baggage, oversized baggage and pieces of baggage weighing more than 32 kg are accepted for carriage only with the consent of the airline and if there is free capacity on board the aircraft, and also if the passenger has paid for the carriage of such baggage, unless the carriage of such baggage is already agreed with the airline and paid beforehand. Baggage that does not meet the specified requirements must be carriages as cargo.
Regardless of the rules of the fare at which the ticket was purchased, the airline may charge an additional transportation fee:
belongings of passengers, regardless of their purpose, the dimensions of which do not matched to the dimensions indicated above;
passenger belongings not packed in suitcases, bags, boxes, regardless of their purpose, weighing more than 23 kg per piece;
TVs, tape recorders, radios weighing over 10 kg per piece;
flowers, plant seedlings, food greens, dried plants, branches of trees and bushes with a total weight of more than 5 kg;
security mail accompanied by a special courier;
life animals (domestic or wild), birds, bees and other animals, with the exception of a guide dog accompanying a blind passenger.

Things that should not be included in baggage:
● goods, objects, liquids and other substances capable of creating a significant risk to the health of passengers, flight safety or property of the carrier or other passengers during transport, in particular explosive, compressed gases, materials that cause corrosion, oxidants, radioactive materials, magnets, flammable materials, poisonous, harmful or irritating substances, as well as any other items and substances as defined in the "Technical Instructions for the Safe Transport of Dangerous Goods by Air", ICAO, Doc 9284-AN / 905, as prohibited for carriage on passenger aircraft;
● fragile or perishable things, money, keys, jewelry, electronic equipment, photo and video equipment, products made of precious metals and silver, technical documentation, business documents, valuables, medicines, medical records, passports and other identification documents and samples;
● goods and items the carriage of which is prohibited by the laws in force in countries of origin, destination or stopover;
● goods not suitable for carriage by their nature, weight, size, shape or odor;
● live animals and birds, except for cases stipulated by the Rules of air transportation of passengers and baggage.
Things that can be accepted for transportation as checked baggage or as cargo with the prior consent of the carrier: firearms, ammunition, including antique firearms and steel arms, sharp and cutting objects.
The passenger has the right to include in his checked baggage his household items, alcoholic beverages, non-radioactive medical supplies and things for toilet and essentials, including containers with medical aerosols and other things and substances that are allowed for transportation in limited quantities in accordance "Technical Instructions for the Safe Transport of Dangerous Goods by Air "(ICAO, Doc 9284-AN / 905) and in the amount authorized by the relevant control authorities.
The carrier has the right to refuse to accept passenger's things as checked baggage if these things not packaged in suitcases with locks or in other appropriate containers providing safe transportation of baggage and its handling using conventional cargo handling facilities.
For any baggage that exceeds the established norms of free baggage allowance, payment is made at the appropriate baggage tariffs.
Close
Hand baggage
As hand baggage, items weighing not more than 5 kg (11 ft) and dimensions (the sum of length, width, height) of 158 cm (62 in.) Are accepted, which allow them to be safely placed in the cabin of the aircraft on the luggage shelves or under the seat of the chair. It is forbidden to place of hand luggage and goods authorized for transportation in aisle of aircraft passenger cabin.

Please note:
Hand luggage should not contain sharp and cutting objects: knives, scissors, needles, spokes. It is also forbidden to carry any liquids, suspensions, creams, pastes with a capacity of more than 100 ml (grams) in one bottle (tube) into the hand luggage on board the aircraft. The total amount of these substances in hand luggage, packed in containers of up to 100 ml (grams), should not exceed 1 liter (kg) per passenger.
Close
Address for referrals and claims
- Motor Sich Airlines, 54, Felix Movchanovsky street, Zaporizhzhia, 69068, Ukraine
Close